Privacy & Document Handling
NUVETRIQ · South African private company · Registration number 2026/682977/07
We treat personal and business information as private working information. This notice explains what NUVETRIQ may collect through the website, why it is used, how AI assistant chats are handled and how CV working documents are handled.
Information we may collect
Depending on the service, NUVETRIQ may collect your name, email address, mobile number, service enquiry message, business information, project requirements and customer communications. For CV orders we may also collect your city or area, target role, employment history, education, skills, photograph, current CV and supporting documents such as certificates, diplomas or reference letters.
Order references, payment confirmation information and limited transaction records may also be stored. Full card details are not intentionally collected through the NUVETRIQ CV form because payment takes place on the hosted Yoco checkout.
Why we use the information
Information is used to respond to enquiries, discuss and quote projects, provide the requested service, prepare and administer CV orders, confirm payment, communicate with customers, provide support, protect the service from misuse and maintain necessary business records.
When you submit a service enquiry, the service you were viewing is included with the message so NUVETRIQ can understand what the enquiry relates to.
AI Business Assistant chats
When you use the NUVETRIQ AI Business Assistant, the messages you type are processed to generate an AI response. Message content is sent securely to NUVETRIQ's AI technology provider for this purpose. NUVETRIQ configures the AI request not to store response state for conversation continuation at the provider; NUVETRIQ instead manages the limited chat history needed for the website experience in its own database.
AI chat transcripts are automatically set to expire from NUVETRIQ's active chat database after approximately 30 days. If you choose to use the “Talk to NUVETRIQ” option, the contact details and project message you submit become a normal business enquiry and may be retained for a longer period where reasonably needed to respond, quote, provide service, maintain business records or handle a dispute.
The AI Assistant may produce incomplete or incorrect information. It is intended to explain NUVETRIQ services and help visitors find a suitable starting point; it does not provide a binding quotation or professional legal, tax, medical or financial advice.
Required contact details
Email address and mobile number are required on NUVETRIQ service enquiry forms and CV orders so we can contact you about the request, clarify information and provide service updates.
CV documents are treated as private working files
Uploaded CVs, photographs and supporting documents are kept in restricted, access-controlled storage and are not intentionally placed in publicly accessible folders or public download locations.
NUVETRIQ does not publish, sell or publicly share your personal information, CV or supporting documents. We also do not use your CV in marketing or a portfolio without your permission.
Automatic CV document clean-up
For paid CV orders, working CV files and detailed career information are automatically deleted from active working storage within 30 days after the 7-day free revision period ends.
If a CV order reaches checkout but payment is not completed, temporarily staged order information and files are automatically deleted from active pending-order storage within 7 days.
Basic order, payment, accounting, security or dispute-related records may be retained for longer where reasonably necessary. Protected system backups may also take a limited period to expire or be overwritten.
Other project files and enquiries
Files or information supplied for services other than CV creation are kept only as reasonably needed to discuss, perform, support or administer that project, subject to any specific arrangement made with the customer. You may contact NUVETRIQ if you want to ask about deletion of information that is no longer needed.
Technology, email, hosting and payment providers
NUVETRIQ may use service providers for AI processing, website hosting, restricted file storage, email delivery, security and payment processing. These providers may process information only to the extent needed to provide their service to NUVETRIQ. Customer card payments are handled through a hosted payment provider.
What you should not send
Please provide only information relevant to the service. Unless specifically requested for a legitimate reason, do not send passwords, PINs, banking login information, full bank-card details, medical records or unrelated identity documents. Do not place this type of sensitive information into the AI Assistant chat.
Information about other people
Only submit personal information or documents that you are authorised to share. If a reference letter, certificate, business record or other attachment contains another person's information, please make sure you have permission or another lawful basis to provide it for the service.
Your privacy choices
You can contact NUVETRIQ to request access to or correction of personal information associated with your request, or to ask for deletion where applicable and legally permitted.
Security
NUVETRIQ uses reasonable technical and organisational measures intended to reduce unauthorised access to customer information, including HTTPS, restricted administration, protected file storage and secure service credentials. No internet or electronic system can be guaranteed completely risk-free.
Contact about privacy
NUVETRIQ privacy contact
Email: nuvetriq@gmail.com
Phone: 065 185 2407