CV Revamp Terms & Conditions

By placing an order and ticking the acceptance boxes during checkout, you confirm that you have read and agreed to these terms and our Privacy & Document Handling Notice.

1. Service and price

The Nuvetriq Professional CV Revamp service is charged at R250 once-off unless a different written quotation is agreed before payment. The service can be used either to improve an existing CV or to create a new CV from scratch from the career information supplied by the customer. The service is personalised for the customer whose information is submitted with the order.

2. What is included

The service includes professional CV redesign or from-scratch CV creation, wording and grammar improvement, clearer structure, presentation of relevant skills and experience, reasonable consideration of the customer's preferred style and colours, reasonable review of supporting documents, optional photo placement or reasonable professional photo enhancement where requested, and delivery of the completed CV as a high-quality PDF.

3. Customer information and permission to submit documents

The customer is responsible for providing truthful and accurate employment dates, qualifications, achievements, job titles, contact details and other information. Nuvetriq may improve wording and presentation but will not knowingly invent qualifications, employment, achievements or credentials.

The customer must only upload documents that belong to them or that they are authorised to provide. If a reference letter, certificate or other attachment contains another person's personal information, the customer confirms that they have a lawful reason or permission to share it for the CV service.

4. Order submission, payment and commencement of work

The website allows the customer to complete their CV information and select or upload relevant documents before the final payment step. The order does not become active and Nuvetriq does not begin the CV work until the R250 payment has been successfully confirmed.

To prepare the secure checkout, order information and uploaded documents may be temporarily staged in restricted storage immediately before the customer is redirected to Yoco. If payment is not completed, the unpaid order is not processed and the staged information and files are scheduled for deletion from active pending-order storage within 7 days.

If important information is missing after payment, Nuvetriq may contact the customer for clarification and the completion time may be affected until the required information is received.

5. Turnaround estimates

The normal estimated turnaround time is approximately 3–4 business days after successful payment and once Nuvetriq has received all information and documents reasonably needed to complete the CV. Business days exclude weekends and South African public holidays. The 3–4 business-day period is an estimate rather than a guaranteed deadline unless a specific deadline has been confirmed in writing. Missing information, unreadable documents, late replies, unusually large amounts of supporting material, unusually high order volumes or circumstances outside Nuvetriq's reasonable control may extend the estimated completion time.

6. 7-Day Free Revision Guarantee

Reasonable revision requests are free when submitted within 7 calendar days from the date the completed CV is delivered. Customers are encouraged to review the CV carefully and submit all requested corrections or adjustments within this period.

A request may be quoted separately if it amounts to a substantially new CV, a CV for another person, a completely different design direction after the agreed CV has been completed, major new career history supplied only after completion, or work requested after the 7-day revision period.

7. Customer review before use

The customer remains responsible for checking the final CV before submitting it to employers or other organisations. This includes checking names, contact details, dates, qualifications, spelling, job titles and factual statements. Nuvetriq will correct reasonable errors reported during the 7-day revision period.

8. Design, colours and photographs

Colour, style and layout preferences are treated as guidance. Nuvetriq may make minor adjustments where needed for readability, professionalism, page length, document compatibility or overall design quality.

A photograph is optional. If the customer chooses to include one and permits photo editing, editing may include professional cropping, background cleanup, lighting, colour correction, clarity enhancement and similar presentational improvements. Nuvetriq will not intentionally alter the person's identity or make misleading changes to their appearance.

9. Privacy, restricted storage and public sharing

CVs and supporting documents can contain private personal information. Nuvetriq will use the information supplied for the purpose of completing, communicating about and administering the customer's order.

• Uploaded CVs, headshots and supporting documents are kept in protected, access-controlled storage.
• They are not intentionally stored in publicly accessible folders or public download locations.
• Nuvetriq does not sell the customer's personal information.
• Nuvetriq does not publish or publicly share a customer's CV, photograph or documents.
• Nuvetriq will not use a customer's CV, photograph or documents in advertising, social media, examples or a public portfolio without separate permission.

More detail is available in the Privacy & Document Handling Notice, which forms part of these terms.

10. Document retention and deletion

For a paid order, working CV content — including detailed career notes, uploaded CVs, photographs and supporting documents — is scheduled for deletion from Nuvetriq's active working storage within 30 days after the customer's 7-day revision period has ended, unless Nuvetriq is required or reasonably permitted by law to retain particular information for longer.

If the customer reaches the payment stage but does not complete payment, the unpaid order is not processed and its temporarily staged information and files are scheduled for deletion from active pending-order storage within 7 days.

Basic order, payment, invoice, accounting, security or dispute-related records may be retained for longer where reasonably necessary or legally required. Where a hosting or backup provider maintains temporary system backups, deleted files may remain in protected backups for a limited period until those backups are automatically overwritten or expire.

11. Third-party service providers

Nuvetriq may use reputable service providers for website hosting, protected file storage, email, security and payment processing. These providers may process limited personal information only as needed to provide their services. Payment is handled through a hosted payment provider, and Nuvetriq does not intentionally store customers' full card details on the CV website.

12. Security limitations

Nuvetriq takes reasonable technical and organisational steps to protect customer information. However, no internet, email, cloud-storage or electronic system can be guaranteed to be completely risk-free. Customers should not upload passwords, banking credentials, unnecessary identity documents or unrelated highly sensitive information.

13. Refunds and cancellations

Because the CV Revamp is a personalised service, cancellation or refund requests may depend on how much work has already been completed. Any refund or cancellation will be considered fairly and subject to applicable South African consumer law. If Nuvetriq is unable to provide the paid service, the customer will be contacted to arrange an appropriate resolution.

14. Job applications and outcomes

Nuvetriq improves the presentation, structure and wording of a CV but cannot guarantee interviews, job offers, recruitment outcomes, salary levels or acceptance by a particular employer, recruitment system or applicant-tracking system.

15. File formats and software compatibility

The standard deliverable is a PDF file only. An editable Microsoft Word file, Canva source file or other editable design/source file is not included unless Nuvetriq separately agrees to provide one in writing. PDF display or printing can vary slightly between devices, viewers and printers, but the supplied PDF should be treated as the final presentation version.

16. Intellectual property and personal use

The customer's factual personal and career information remains their information. The completed CV may be used by the customer for their own job-search and professional purposes. Nuvetriq's underlying templates, design systems, website content and reusable design assets remain Nuvetriq's intellectual property and may not be resold or redistributed as standalone templates without permission.

17. Refusal of inappropriate or unsafe material

Nuvetriq may refuse or stop processing files that appear malicious, unlawful, fraudulent, unrelated to the service, technically unsafe or intended to misrepresent another person's identity or qualifications.

18. Customers under 18

If the customer is under 18 years old, a parent or legal guardian should place or approve the order and the submission of personal documents.

19. Terms that apply to your order

The version of these terms presented when the customer places the order applies to that order. Material changes made later will not retrospectively alter an already accepted order unless required by law or separately agreed with the customer.

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